Keeps flashing a white light. If the power button is red, it has a power issue, call Sky for help. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I have checked all connectors, unplugged, reset the router and the light is still red. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. I have tried switching it off for a few hours to let it cool down, that made no difference. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. On a Hub3/4/5, you could first try separating the SSID's of the 2. Options. Joining in. Area 14. Looks like it may need changing. Options. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. Ive unplugged the hub but its still happening. To check the connection, try disconnecting and reconnecting the router, or restarting it. 1 ACCEPTED SOLUTION. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. 28-04-2023 08:31 - edited 28-04-2023 08:33. Red light on a Virgin Media Hub 4 The red light indicates that there’s no connection to Virgin’s network. Thanks. I do not work for VM. Some. Installing new equipment, such as a new router or set-top box. After it, click on the WPS. It allows for up to four Ethernet ports, giving users the option to connect multiple devices at once. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Ganzino. When the power light is solid white, it indicates that the hub is on and working correctly. 1 ACCEPTED SOLUTION. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 0 Kudos. V2 modem and 1Gb tips and tricks. Virgin media hub 3 lights meaning; Virgin Media is one of the leading telephone operators in the UK. As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Joining in. You need to move your Pod nearer to the Hub so it can resync, and move it back. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If it’s blinking blue or green, all’s well; if it’s. The router restarts, using your existing settings. Hi all, can anyone please let me know all what is included in this bundle, and how much would you expect to pay approx. Despite occasional problems, Virgin Media has deployed these hub units because they are easy to use and relatively reliable. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Red Light. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). perhaps the hub is not been added to your account. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. D01 C9W8Blue Flashing Light On Wifi Pod. White power light is on and Internet lights are blue. However, there's two ways. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Depending on the age of the hub eventually white light can fail and red becomes default. BD20. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi @ol6556 . • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Joining in. no activity at all on the LAN ports. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before? The only way it works now is to connect it via Ethernet cable. Hi mayshane189. Go to solution. Try a pinhole reset using the hole on the back of the hub (which. 0 has got a constant orange light and our internet is working intermittently. One of the most common. To disable WPS, open the router’s settings on your web browser (192. But for the past few weeks the hub power light is showing solid red. Our hub 3 router is displaying a constant orange light and is randomly disconnecting devices from the internet even thought they have a strong WiFi connection. The Virgin Media Hub 3 is their most popular router, powering millions of homes and businesses around the country. Back a step. Virgin Media Hub 3 Lights Meaning. In this article,. What do the Colours mean on Virgin hub? It is possible that the internet is out of range or there is no internet at all. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. We're better, connected. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. What do the lights on the front of My Virgin Media Hub mean? The lights on the front of your Virgin Media Hub tell you what's on and connected. The service status in our area shows no issues. . 0 Kudos. The 'loss of connectivity' light is different and I have seen it before. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Not applicable. Please - 5425686. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. I seem to have all my channels i just dont. Troubleshooting the Hub 3 If you're having trouble. Virgin Media Super Hub 4 Lights. I have tried switching it off for a few hours to let it cool down, that made no difference. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). I'm sorry to see that you have the red light on the hub after following the recommended steps to resolve this. The light on my Virgin media hub is a solid red light. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. Light flashes when a signal is received from the remote. It would appear to be morse code for A T E, but I could just be looking into it too much. Options. Please follow the below steps. Check it's plugged in. Yes it is in an open space and not re heating. Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. After it, navigate to the Admin settings and restart your Virgin Box. on 07-01-2023 13:02. Router now has a permanent orange light on front. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. As the setup guide advises a white light display to show the connection is correct I wanted to check if this is an initial setup disfunction or whether it ind. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Red. Thank you for your post and welcome to our community. To my mind, the red light is a safety issue as it's normally associated with overheating of the CPU (Intel ATOM chip). Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Amber light on Virgin router means that the router is not connected to the Internet. While the internet is working I have a constant red light on. It acts as a sign of an entirely operational and functional state. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. Account - Cable. The Virgin Media Hub 5 light at the front let's you know what is g. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. It used to intermittently change between white and orange but now it stays orange all the time. Its in router mode. I did have a billing issue, but that has been solved. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Two LEDs on each RJ45 LAN socket (left = amber. I've a flashing green light on my hub, no broadband or phone. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. Hi there @taz1uk, welcome to our forum and thanks for your post. Thanks for posting and sorry to hear you're having some issues with the hub. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Have tried resetting the hub but issue persists. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. At the moment, broadband is working OK, but I wonder if this might mean. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). My virgin WiFi Hub 3. and tells you of more local issues down to postcode level. 1 ACCEPTED SOLUTION. Flashing Green – Booting up. The virginmedia connect app does nothing in regards to the connecting of the pods. Attach everything back on with 2 minutes to spare. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Good morning, My Hub 3 is showing a solid red light, is VERY warm to the touch, the TV glitches occasionally and the Wi-Fi is lost randomly on differing devices. Virgin Media Hub 5 Light Status Overview. Please report back with the result. It has done for over a couple of hours now. Base LED This should flash when the Hub powers up, then stays lit during normal use. It should then pulse slowly as it connects to your Hub. A guide to the lights, reading from top to bottom, can be found below. Recording Light: This light will be red when the box is recording a program. I *think* it meant downloading updates, but it's annoying there is no 'handbook' to tell us what these lights mean. Modem mode = Magenta, which can appear red. · 19 days ago. Middle – Ready (green/blue). Regards, KainMy services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My router has a permanent red light, i have gone through all the steps to clear it but its still there. Try a 30 second pinhole reset of the hub with no ethernet connection. Flashing lights and nothing further on tv. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. Find out what all the different lights mean on your Virgin Media Ireland Hub. . on 10-09-2022 13:10. If you spot any issues, try our Troubleshooting tips on page 10. Tech Chatter For all digital device, tablet, computer and tech talk. 1, sign on and put it into modem mode. 0) is showing a red light. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. and tells you of more local issues down to street cab/ postcode level. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. • Then use the power switch to turn the unit back on. . When the connection lights stop flashing your Boosters are paired. on 05-11-2022 12:12. afternoon i have got a hub 3 and the base light is red I have tried everything to sort it unplugged made sure its all plugged back in correctly reset it and it still want go back to white. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. on 06-11-2022 18:30. The code C233 is a specific code used by Virgin Telco. Switch the hub back on at the power. First, turn the switch at the back of the box to be on. If you’re using a splitter, make sure that’s firmly connected, too. The box should reboot, the power button will turn blue, and it should reset and boot up normally. Blue flashing light for 2 days now. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Options. If it’s not a technical issue you need help with then we’re here to support you on. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Your Hub 4 has four lights and the configuration that they represent on your hub shows you exactly what is going on with your current network status. The Ethernet port speeds are very good, with up to 1 Gbps of download speed and 200 Mbps of upload speed. Check in 2 places. All in one super nifty tool. Keep the community. Options. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. I don't know what the other small light is for. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. SpeedHi. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. wifi speed is what it usually is. It has been working great before, and nothing in the house has changed recently. Reply. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Red light on hub 3. Security matters. It may also flash green when the Hub is performing a software update. Virgin Media, your CMTS provider, must reset your connection if it is not working. This simple. Joining in. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . These light indicates whether the Super Hub 2 is able to make a wireless connection. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. my router has had a red light on for over a week now. • Turn the power switch off on the back of the Hub. My Hub 3 remains with a solid red light even after rebooting, moving the location, leaving it off to. called customer svc who are sending a pod. 4. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. The three lights are: Power, WAN, and Ethernet. Red light bar. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. on 16-02-2023 20:29. Post up a photo of the booster and lights. Go to solution. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Options. Turn your hub around so you can see where the cables connect into it. Solid green when in Modem mode. Options. The three lights on the front of the router indicate the status of your internet connection. The Power Light: This light should be a solid green when the router is powered on. If there is no light coming from your device, these are the steps you will need to follow. 1: Look in My Shows for anything with the red "R" symbol at the top. . • Switch the hub back on at the power. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. on 24-07-2022 14:45. 7 Repeat the process to pair your other Boosters. The light on the remote should flash green twice. • Turn the power switch off on the back of the Hub. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. I am sorry to hear that there is an issue with. This may take up to 2 minutes. Red flashing phone light. Why is there no light on my virgin box? There are a number of reasons why you might see no light when you turn on your Virgin Media routers. on 06-09-2023 19:13. Here's what each one means. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. WiFi Light. Online Light: This light will be green when the box is. Your network has been fixed Otherwise noth. or it may be that it is "overheating" - is it "warm" in a well ventilated place. Thought it might be something overheating. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. Ethernet: Indicates the connection to the modem is working. Mobile Your Account. This can happen after a software upgrade. 0. As you connect the power supply to the wall and the Virgin Media. Normal working, anything between white to yellow to orange. I have not had any impact on my internet speed, even when the light was red, everything seemed normal. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. I have never had a white light on my route (had it since Aug 22), it has always been orange and when I was setting it up I was advised that this is OK - I imagine there is a problem with. Checks you can do. some help would be really appreciatedWe would like to show you a description here but the site won’t allow us. Neither of the 360 boxes suffer from any issues. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. However, then my wifi stopped working. My pictures constantly pixelates on certain and recorded channels too. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Checks you can do. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. These lights are: Power: This light will be solid white when the router is powered on. Make sure all the cable are secure on the hub or splitter. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. This includes: The Stream box. It started with dropping completely and then a flashing red light. Solid green when in Modem mode. Virgin media hub 3 lights meaning; Virgin Media is a major telephone and broadband provider in the UK. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. Options. Thanks for posting and welcome to our community 🙂. I have tried the pinhole reset. 168. Super hub - Status lights and control buttons. Understanding the TiVo box lights. If you spot any issues, try our Troubleshooting tips on page 10. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. On Hub 3 a flashing green Wi-fi icon could mean the router is trying to connect over WPS. Anonymous. Don’t worry, it happens to the best of us. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. The Stream remote. I've touched the hub and it seems a. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. Options. Good morning, My virgin WiFi Hub 3. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Installing a Replacement router. As a customer of this service, you may be entitled to a credit refund. 0 provides essential information about the device’s power status. Joining in. Will the pod still work or does it have to be 1 single network. . I don't really care that the light is orange, what I do care about is VERY poor WiFi. on 01-04-2023 20:55. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. As you connect the power supply to the wall and to the Hub, make sure that it is tightly connected. These lights provide a visual indication of the box's current state. Joining in. Some users on the Forums are reporting days to complete for whatever reason. No matter what I do the original pod won’t connect to the hub wirelessly. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Virgin Media has gone down on Tuesday morning - leaving web users furious. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. If this fails to resolve, then choose. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Options. 0 and since this morning the power light is permanently red. Hey, Just after some advice. . As you've already tried the recommended steps, including a pinhole reset of the hub, I would like to take a closer look on your behalf. 02-02-2023 02:25 - edited 02-02-2023 02:25. The Wi-Fi light –. on 05-07-2023 11:06. Red light on a Virgin Media Hub 4. We have a flashing green light, and a solid green WiFi light. . Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. - pressed reset button for 15 seconds. We would like to show you a description here but the site won’t allow us. meaning you can add and drop them with no more commitment. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Rear Ethernet lights On the rear of the Super Hub are four Ethernet ports, which can be used to make. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. What do the lights mean on my Virgin Media router? This all depends on what type of router you have. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. This makes it ideal for streaming, gaming, and other. No matter what I do the original pod won’t connect to the hub wirelessly. Green Light. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. I have just checked the modem temperature and although it didn't seem that hot when the light was red, it is noticeably cooler now the light is white. No downtime reported in our area either. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. Hey I’ve just set up my new broadband Hub 3 router and although I can connect to the device, the display is an orange light instead of white. Since upgrading to 360 on both of my V6 boxes, the box I use most (in the lounge) seems to lose its power light after a period of time left on standby (like you go out for the day or overnight). . 1 ACCEPTED SOLUTION. Persistent green lights. If you find that you’re struggling to get Virgin Media Wi-Fi in every room in your house, it’s worth considering investing in the Virgin Media Intelligent Wi-Fi Plus. All wifi devices will now need reconnecting to the best SSID at each location. It’s white during normal operation but turns red if there’s a problem. on 20-02-2023 09:26. Virgin Media Hub 3 Lights Meaning. The rim of the streaming box lights up blue to let you its on. Appears to be working normally but I would say a little warm. 0 has got a constant orange light and our internet is working intermittently. Connect the Hub’s power cable with the blue tab. Robbo600. For the last 2 days our Superhub 3 has the constant deep orange/red light where this used to be white. 5x red flashing light. My old Tivo box was faulty so I got a new V6. Continuing problems can be resolved by contacting Virgin Media customer service. Hi. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. What do the lights on my router mean? The internet light is white when connected to the internet. Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. 4 Ghz and 5ghz Virgin networks. Joining in. 0. After that it starts the process over again and reverts back to the green. Double O2 mobile data. Provide 10 minutes for it to do any required updates. Turn the power switch off on the back of the Hub. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. Hi @shirleykitcher1. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. If the Hub is working okay, just leave it. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Don’t plug the power cable into a plug socket yet. I can get it back by rebooting or doing a factory reset (keeping my recordings) and it. The table below shows the meaning of the lights: Green. Connection across the house has been worsening over the last few days. Sorry to hear of any concerns the constant red light on your hub may be causing you. • Switch the hub back on at the power.